I am produce-less.
My Urban Organic delivery never came yesterday…. let me back up
So – According to the company’s website – the way you are supposed to order for the week is to either call their offices between 9am – 5pm or send them an email. So – that’s exactly what I did.
On Tuesday I sent them an email for an order to be delivered on Thursday. They request that orders be submitted before 3pm the day before the delivery – so my due date would be by 3pm on Wednesday.
No email confirmation.
I then continued to call their office multiple times over the next 3 days, trying to get a confirmation that someone had received my order request. I also sent them ANOTHER email through their website form.
Now – the delivery window is any time between 2:30pm – 10:30pm. (10:30pm? SERIOUSLY?) So – giving them the benefit of the doubt – I diligently watched Princess & The Frog on the Disney channel until 10:45 – hoping against hope – that the delivery would show up.
This morning – I check my email
I get an email from these people at 2:16AM
The service is based out of midtown Manhattan – I know these people are in the same time zone as me! What the heck are they doing at 2:16AM?
They proceed to tell me “Sorry this email was missed. We scheduled you for delivery next week”.
whoawhoawhoa – someone please explain to me how a business is run, where orders come IN via email – but they MISS/DON’T CHECK their email? How does that make sense? Am I nuts?
Now – I am produce-less.
While I DID, incidentally, purchase 2 granny smith apples yesterday during my lunch hour, they were unceremoniously dumped into the garbage after I opened the bag upon coming home, to find they were BROWN, MUSHY and BAKED from the heat of my car.
I’m not lying to you people – I BAKED these apples, I cut them open and they were brown all the way through. Who knew you could bake apples in an automobile!?
Back to my produce-problem –
After actually doing some research, (which I admittedly should have done in the first place) on Yelp! – I realized I was not the first, or the only person to have a problem with Urban Organic. Every review was negative, lost & wrong orders, late deliveries – one guy had a box that was infested with bugs! I’m a tree-hugging animal lover, but even I think that’s gross!
So I emailed them back and cancelled my order. I’m also going to call and try to get a human on the phone, not their conveniently-full answering machine. Sigh – so much for that.
But on the subject of CSAs – there is one out of Westchester that still has spots open. $30/week until Oct – but it’s mostly greens, (there’s A LOT of greens) so I’d still have to supplement my order with farmer’s market/store bought fruits. This is a real community program – it’s been going on for 3 years so it has an established base of members.
What are the thoughts on that? Worth it?
They are associated with a farm in CT called, “Chubby Bunny Farms” – and you all know how I feel about bunnies….
I think it’s a good sign. 🙂